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FAQs
Top Questions
Do you now offer free delivery ?
Are your ingredients natural ?
Why don't you add Fragrance ?
What is your return policy?
What is the 'no nasties' promise?
Why should I switch to an ethical skincare routine?
What are the most common skincare misconceptions for men?
Skin Concerns & Tips
My skin has suddenly become quite sensitive to my normal skin care products — what would you suggest ?
I get shave rash really badly — any ideas?
I have ugly horrible acne — what can you advise ?
I have dark spots around my face — any ideas?
How should I build my daily skincare routine?
What's the difference between Bakuchiol and Retinol?
Can I use the Face Scrub if I have sensitive skin?
How does Watermelon Seed Oil benefit oily skin?
Are your products suitable for all skin types?
How can I manage dry skin?
What ingredients are good for anti-ageing?
Can I use your products if I have a beard?
How can I get rid of blackheads and congested pores?
Are your products suitable for teenagers?
Do you have products specifically for post-shave irritation?
Can your products help with ingrown hairs?
Can I use your skincare products if I have sensitive skin?
What should I do if I have a reaction to a product?
Can I use your products whilst on acne medication?
How long does it take to see results?
Can I combine products from your range?
Is it okay to use your products every day?
Can men with very dry skin use your products?
How should I store my products?
Are your products suitable for use under makeup?
What is the difference between your Face Serum and Moisturiser?
Can I use your products if I have oily skin?
How do environmental pollutants affect my skin?
What is the best way to prepare my skin for a shave?
How can I reduce shaving irritation and razor rash?
Should I exfoliate my face, and how often?
When should I start using anti-ageing products?
Product & Ingredient Info
Do you add Sodium Lauryl Sulphate (SLS) to make your face wash foam?
Do you add any colouring to the moisturiser?
Is your packaging eco friendly ?
Do you get your products from China or somewhere else overseas ?
Are you going to introduce more in the range for Mens Skins ?
How often should I use the Face Wash?
What is the best way to apply the Face Moisturiser?
What are the benefits of Blackcurrant Seed Oil in skincare?
Do your products contain any artificial colours or dyes?
What does 'cruelty-free' mean for Mens Skins?
What's the difference between a face wash and a face scrub?
What is your philosophy on natural vs. synthetic ingredients?
What is the shelf life of your products?
Do your products contain parabens or sulphates?
What does Allantoin do for my skin?
What is Prickly Pear and why is it beneficial?
What makes Jojoba Oil special?
How does Baobab Oil nourish the skin?
Is Gotu Kola really effective for dark spots?
What does Liquorice Root do for the skin?
Why do we use Soap Bark extract in the Face Wash?
Is your Face Serum vegan?
How is your packaging manufactured?
Do you test on animals?
Are your ingredients ethically sourced?
Do you use any synthetic preservatives?
What makes Black Cumin Seed Oil so effective?
How does Gotu Kola help with skin firming?
Why do you use Liquorice Root Extract in your face scrub?
Why are natural plant-based ingredients better than synthetic alternatives?
Why do you choose not to use synthetic fragrances in your products?
Orders & Contact
Can I subscribe to your Newsletters ?
How can I contact customer support?
Do you offer international shipping?
How can I track my order?
Where can I learn more about skincare?
Do you offer gift cards?
What payment methods do you accept?
Is my payment information secure?
Do you offer a loyalty or rewards programme?
How quickly will my order ship?
Can I modify or cancel my order?
What is your environmental commitment?
Do you support any charitable causes?
Can I return a product that's been opened?
How do I request a refund?
Do you offer sample sizes?
Are there any discounts for bulk orders or businesses?
How do I know which product to choose?
Can I get personalised skincare advice?
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